Part I – Limited Warranty
What is Covered
Under this Limited Warranty, VIONEER warrants that each product that you purchase will be free from material and workmanship defects under normal use in accordance with our published product materials during the warranty period. Our published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.
The warranty period for different products and parts vary, please check support team of us to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the production date that shows on the product, unless otherwise agreed upon between you and us.
What Will VIONEER Do
We will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. We may direct you to download and install particular software updates.
If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to us for further examination. We will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.
What This After-Sales Policy Does NOT Cover
This policy does not cover the following:
× Damage caused by non-manufacturing factors, including but not limited to, operators’ errors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
× Damage caused by a non-authorized service provider.
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
× Damage caused by operation which did not follow instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
× Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
× Damage caused by a forced operation when components have aged or been damaged.
× Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Uninterrupted or error-free operation of a product.
× Loss of, or damage to, your data by a product.
× Any software programs, whether provided with the product or installed subsequently.
× Failure of, or damage caused by, any third party products, including those that we may provide or integrate into our product at your request.
× Damage resulting from any non-VIONEER technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been removed.
Limitation of Liability
When receiving service, VIONEER is responsible for loss or damage to our product only while it is in VIONEER’S possession or in transit, if VIONEER is responsible for transportation.
VIONEER is not responsible for loss or disclosure of any data, including confidential information or personal information, contained in a product.
Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall VIONEER, its affiliates, suppliers resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability of other theory of liability: 1)Third party claims against you for damages; 2) Loss, damage or disclosure of your data; 3) Special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability for VIONEER, its affiliates, suppliers, resellers or service providers for damages from any caused exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which VIONEER is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.
If you have any questions concerning warranty issues, please call the VIP Service Department at +86-755-66898667