Data Protection Agreement

This Data Protection Agreement (the “DPA”) becomes effective on January 01, 2018.

The Customer shall make available to VIONEER and the Customer authorizes VIONEER to process information including Personal Data for the provision of the Services under the Agreement. The parties have agreed to enter into this DPA to confirm the data protection provisions relating to their relationship and so as to meet the requirements of the applicable Data Protection Law.

  1. Definitions

1.1 For the purposes of this DPA:

Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Data Protection Law” means all applicable laws, regulations, and other legal requirements relating to (a) privacy, data security, consumer protection, marketing, promotion, and text messaging, email, and other communications; and (b) the use, collection, retention, storage, security, disclosure, transfer, disposal, and other processing of any Personal Data.;

VIONEER Affiliate” means any entity that directly or indirectly controls, is controlled by or is under common control with VIONEER. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity;

Services” means any of the following services provided by VIONEER: (a) VIONEER-branded product offerings made available via the Internet on, (b) consulting or training services provided by VIONEER either remotely via the Internet or in person, and (c) any support services provided by VIONEER, including access to VIONEER’s help desk;

the terms “data controller”, “data processor”, “data subject”, “personal data”, “processing” and “appropriate technical and organizational measures” shall have the meanings given to them under applicable Data Protection Law.

  1. Subject Matter, Nature, and Purpose of VIONEER’s Processing of Personal Data

2.1 The subject matter, nature and purpose of the processing of Personal Data under this DPA is VIONEER performance of the FarKnow Platform Services (the “Services) as further instructed in writing by the Customer in its use of the Services, unless required to do so otherwise by the Data Protection Law, in which case to the extent permitted by the Data Protection Law, VIONEER shall inform the Customer of this legal requirement prior to carrying out the processing. VIONEER shall only collect or process Personal Data for the period of the rendering of the Services to the extent, and in such a manner, as is necessary for the provision of the Services and in accordance with the DPA and the Data Protection Law applicable to VIONEER.

  1. Duration

3.1 The processing of Personal Data will be carried out by VIONEER while FarKnow Account of the Customer is in existence or as needed for the performance of the obligations and rights between VIONEER and the Customer unless otherwise agreed upon in writing.

  1. Type of Personal Data Processed

4.1 The Customer may submit Customer Personal Data to the Services, the extent of which is determined and controlled by the Customer in its sole discretion, and which may include, but is not limited to the following categories of Personal Data:

  • Account Information. When the Customer signs up for a FarKnow Account, it is required certain information such as the name and email. The Customer may update or correct its information and email preferences at any time by visiting the FarKnow Account. VIONEER can provide the Customer with additional support to access, correct, delete, or modify the information the Customer provided to VIONEER and associated with the Customer’s FarKnow Account. To protect the security, VIONEER takes reasonable steps (such as requesting any legal information) to verify the identity of the Customer before making corrections. The Customer is responsible for maintaining the secrecy of the password and information of the Customer’s FarKnow Account at all times.
  • Additional Profile Information. The Customer may choose to provide additional information as part of its FarKnow profile. Profile information helps the Customer to get more from the FarKnow Platform. It’s the Customer’s choice whether to include sensitive information on its FarKnow profile.
  • Other Information. The Customer may otherwise choose to provide VIONEER information when the Customer fills in a form, conducts a search, updates or adds information to its FarKnow Account, responds to surveys, posts to community forums, participates in promotions, or uses other features of the FarKnow Platform.
  1. VIONEER Obligations 

5.1 VIONEER agrees and/or warrants:

(a) to process the Personal Data only on behalf of the Customer and in compliance with its instructions and the DPA; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the Customer of its inability to comply, in which case the Customer is entitled to suspend the transfer of data and/or terminate the Services;

(b) that all Personal Data processed on behalf of the Customer remains the property of the Customer and/or the relevant Data subjects;

(c) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the Customer and its obligations under the DPA and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the DPA, it will promptly notify the change to the Customer as soon as it is aware, in which case the Customer is entitled to suspend the transfer of data and/or terminate the Services;

(d) that it has implemented the technical and organizational security measures specified in Appendix 1 before processing the Personal Data transferred;

(e) that it will promptly notify the Customer about:

  1. any legally binding request for disclosure of the Personal Data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation;
  2. any accidental or unauthorized access; and

iii. any request received directly from the data subjects without responding to that request, unless it has been otherwise authorized to do so;

(f) to deal promptly and properly with all inquiries from the Customer relating to its processing of the Personal Data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;

(g) at the request of the Customer to submit its data-processing facilities for an audit of the processing activities covered by the DPA;

(h) that, in the event of sub-processing, it has previously informed the Customer and obtained its prior written consent;

(i) that the processing services by the sub-processor will be carried out in accordance with Section 8;

(j) to appoint a data protection officer, who performs his/her duties in compliance with the Data Protection Law. The data protection officers contact details are available at VIONEER web page.

(k) to entrust only such employees with the data processing outlined in this DPA who have been bound to confidentiality and have previously been familiarized with the data protection provisions relevant to their work. VIONEER and any person acting under its authority who has access to Personal Data, shall not process that data unless on instructions from the Customer unless required to do so by the Data Protection Law;

(l) to monitor periodically the internal processes to ensure that processing within VIONEER area of responsibility is in accordance with the requirements of the Data Protection Law and the protection of the rights of the data subject.

  1. Customer Obligations 

6.1 The Customer agrees and/or warrants:

(a) that the processing, including the transfer itself, of the Personal Data has been and will continue to be carried out in accordance with the relevant provisions of the Data Protection Law and does not violate the relevant provisions;

(b) that it has instructed and throughout the duration of the personal data-processing services will instruct VIONEER to process the Personal Data transferred only on the Customer’s behalf and in accordance with the Data Protection Law and the DPA;

(c) that VIONEER will provide sufficient guarantees in respect of the technical and organizational security measures specified in  Appendix 1 to this DPA;

(d) that after assessment of the requirements of the Data Protection Law, the security measures are appropriate to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;

(e) that it will ensure compliance with the security measures;

(f) to  access and use the Services only for legal, authorized, and acceptable purposes. The Customer will not use (or assist others in using) the Services in ways that: (a) violate, misappropriate, or infringe the rights of VIONEER, its users, or others, including privacy, publicity, intellectual property, or other proprietary rights; (b) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially, or ethnically offensive, or instigate or encourage conduct that would be illegal, or otherwise inappropriate; (c) involve publishing falsehoods, misrepresentations, or misleading statements; (d) impersonate someone; (e) involve sending illegal or impermissible communications such as bulk messaging, auto-messaging, auto-dialing, and the like; or (f) involve any other use of the Services prescribed in this DPA unless otherwise authorized by VIONEER;

(g) do  not to (or assist others to) access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit the FarKnow Platform in impermissible or unauthorized manners, or in ways that burden, impair, or harm VIONEER, the FarKnow Platform, systems, other users, or others, including that the Customer will not directly or through automated means: (a) reverse engineer, alter, modify, create derivative works from, decompile, or extract code from the FarKnow Platform; (b) send, store, or transmit viruses or other harmful computer code through or onto the FarKnow Platform; (c) gain or attempt to gain unauthorized access to the FarKnow Platform or systems; (d) interfere with or disrupt the integrity or performance of the FarKnow Platform; (e) create accounts for the FarKnow Platform through unauthorized or automated means; (f) collect the information of or about other users in any impermissible or unauthorized manner; (g) sell, resell, rent, or charge for the FarKnow Platform; or (h) distribute or make the FarKnow Platform available over a network where it could be used by multiple devices at the same time;

(h) that t he Customer is responsible for keeping the Customer’s FarKnow Account safe and secure, and the Customer will notify VIONEER promptly of any unauthorized use or security breach of the Customer’s Account or the FarKnow Platform;

(i) that VIONEER   grants the Customer a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use the FarKnow Platform. This license is for the sole purpose of enabling the Customer to use the FarKnow Platform, in the manner permitted by this DPA. No licenses or rights are granted to the Customer by implication or otherwise, except for the licenses and rights expressly granted to the Customer.

  1. Technical and Organizational Measures

7.1 VIONEER shall take the appropriate technical and organizational measures to adequately protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data, described under Appendix 1. Such measures include but not limited to physical and IT measures, and organizational measures to:

(a) the prevention of unauthorized persons from gaining access to Personal Data processing systems (physical access control),

(b) the prevention of Personal Data processing systems from being used without authorization (logical access control),

(c) ensuring that persons entitled to use a Personal Data processing system gain access only to such Personal Data as they are entitled to accessing in accordance with their access rights, and that, in the course of processing or use and after storage, Personal Data cannot be read, copied, modified or deleted without authorization (data access control),

(d) ensuring that Personal Data cannot be read, copied, modified or deleted without authorization during electronic transmission, transport or storage on storage media, and that the target entities for any transfer of Personal Data by means of data transmission facilities can be established and verified (data transfer control),

(e) ensuring the establishment of an audit trail to document whether and by whom Personal Data has been entered into, modified in, or removed from Personal Data processing systems (entry control),

(f) ensuring that Personal Data is protected against accidental destruction or loss (availability control).

7.2 The technical and organizational measures are subject to technical progress and further development. In this respect VIONEER may implement the alternative adequate measure, however, the security level of the defined measures must never be reduced. Major changes must be documented.

  1. Audit

8.1 In order to confirm compliance with this DPA, the Customer shall be at liberty to conduct an audit by assigning an independent third party who shall be obliged to observe confidentiality in this regard. Any such audit must occur during VIONEER’s normal business hours and will be permitted only to the extent required for the Customer to assess VIONEER’s compliance with this DPA. In connection with any such audit, the Customer will ensure that the auditor will: (a) review any information on VIONEER’s premises; (b) observe reasonable on-site access and other restrictions reasonably imposed by VIONEER; (c) comply with VIONEER’s policies and procedures, and (d) not unreasonably interfere with VIONEER’s business activities. VIONEER reserves the right to restrict or suspend any audit in the event of any breach of the conditions specified in this Section 9.

8.2 In the event that the Customer, a regulator or data protection authority requires additional information or an audit related to the Services, then, VIONEER agrees to submit its data processing facilities, data files and documentation needed for processing Personal Data to audit by the Customer (or any third party such as inspection agents or auditors, selected by Customer) to ascertain compliance with this DPA, subject to being given notice and the auditor entering into a non-disclosure agreement directly with VIONEER. VIONEER agrees to provide reasonable cooperation to Customer in the course of such operations including providing all relevant information and access to all equipment, software, data, files, information systems, etc. used for the performance of Services, including the processing of Personal Data. Such audits shall be carried out at the Customer’s cost and expense.

8.3 The audit may only be undertaken when there are specific grounds for suspecting the misuse of Personal Data, and no earlier than two weeks after the Customer has provided written notice to VIONEER.

8.4 The findings in respect of the performed audit will be discussed and evaluated by the parties and, where applicable, implemented accordingly as the case may be by one of the parties or jointly by both parties. The costs of the audit will be borne by the Customer.

  1. Notification of A Data Breach

9.1 In the event of VIONEER aware of any breach of security that results in the accidental, unauthorized or unlawful destruction or unauthorized disclosure of or access to Personal Data VIONEER shall to the best of its ability, notify the Customer thereof with undue delay, after which the Customer shall determine whether or not to inform the Data subjects and/or the relevant regulatory authority(ies). This duty to report applies irrespective of the impact of the leak. VIONEER will endeavor that the furnished information is complete, correct and accurate.

9.2 If required by law and/or regulation, VIONEER shall cooperate in notifying the relevant authorities and/or Data subjects. The Customer remains the responsible party for any statutory obligations in respect thereof.

9.3 The duty to report includes, in any event, the duty to report the fact that a leak has occurred, including details regarding:

  • the (suspected) cause of the leak;
  • the (currently known and/or anticipated) consequences thereof;
  • the (proposed) solution;
  • the measures that have already been taken.
  1. Deletion and Return of Personal Data

10.1 The parties agree that on the termination of the provision of data-processing services, the VIONEER and its subcontractors shall, at the choice of the Customer, return all the Personal Data transferred and the copies thereof to the Customer or shall destroy all the Personal Data and certify to the Customer that it has done so, unless legislation imposed upon VIONEER prevents it from returning or destroying all or part of the Personal Data transferred. In that case, VIONEER warrants that it will guarantee the confidentiality of the Personal Data transferred and will not actively process the Personal Data transferred anymore. VIONEER and its subcontractors warrant that upon request of the Customer and/or of the supervisory authority, it will submit its data-processing facilities for an audit of the measures referred to in Section 9.

  1. Governing Law/Forum

11.1 This DPA shall be governed by and interpreted in accordance with the laws of HongKong, Peoples Republic of China.

11.2 Any and all claims, disputes or controversies arising under, out of, or in connection with this DPA, breach, termination or validity thereof, which have not been resolved by good faith negotiations between VIONEER and the Customer within period of thirty (30) calendar days after receipt of a notice from one party to the other requesting negotiations shall be resolved by final and binding arbitration in the Vilnius Court of Commercial Arbitration in accordance with its Rules of Arbitration as in force and effect on the date of the DPA. Disputes shall be settled by a single arbitrator. Arbitration proceedings shall be held in HongKong, Peoples Republic of China. The place of arbitration shall be HongKong, Peoples Republic of China. The language of arbitration shall be English. Relevant documents in other languages shall be translated into English if the arbitrators are so direct. All expenses and costs of the arbitrators and the arbitration in connection therewith will be shared equally, except that VIONEER and the Customer will each bear the costs of its own prosecution and defense, including without limitation attorney’s fees and the production of witnesses and other evidence. Any award rendered in such arbitration shall be final and may be enforced by either party.

11.3 The parties agree to keep all details of the arbitration proceedings and arbitral award strictly confidential and shall use all reasonable efforts to take such action as may be appropriate to prevent the unauthorized disclosure of the proceedings, any information disclosed in connection therewith and the award granted.

Appendix No. 1

Description of the technical and organizational measures implemented by VIONEER:

VIONEER shall implement the measures described in this appendix, provided that the measures directly or indirectly contribute or can contribute to the protection of Personal Data during the period of VIONEER’s Services rendering to the Customer. If VIONEER believes that a measure is not necessary for the respective Service or part thereof, VIONEER will justify this and come to an agreement with the Customer.

The technical and organizational measures are subject to technical progress and development. In this respect, VIONEER is permitted to implement alternative adequate measures. The level of security must align with industry security best practice and not less than, the measures set forth herein. All major changes are to be agreed with the Customer and documented.

  1. Risk management

1.1 Security risk management

1.1.1 VIONEER shall identify and evaluate security risks related to confidentiality, integrity and availability and based on such evaluation implement appropriate technical and organizational measures to ensure a level of security which is appropriate to the risk.

1.1.2 VIONEER shall have documented processes and routines for handling risks within its operations.

1.1.3 VIONEER shall periodically assess the risks related to information systems and processing, storing and transmitting information.

1.2 Security risk management for personal data

1.2.1 VIONEER shall identify and evaluate security risks related to confidentiality, integrity and availability and based on such evaluation implement appropriate technical and organizational measures to ensure a level of security which is appropriate to the risk of the specific Personal Data types and purposes being processed by VIONEER, including inter alia as appropriate:

  • The pseudonymization and encryption of Personal Data;
  • The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
  • The ability to restore the availability and access to the Customer’s Data in a timely manner in the event of a physical or technical incident;
  • A process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.

1.2.2 VIONEER shall have documented processes and routines for handling risks when processing Personal Data on behalf of the Customer.

1.2.3 VIONEER shall periodically assess the risks related to information systems and processing, storing and transmitting Personal Data.

1.3 Information security policies 

1.3.1 VIONEER shall have a defined and documented information security management system including an information security policy and procedures in place, which shall be approved by VIONEER’s management. They shall be published within VIONEER´s organization and communicated to relevant VIONEER personnel.

1.3.2 VIONEER shall periodically review VIONEER’s security policies and procedures and update them if required to ensure their compliance with this Appendix.

  1. Organization of information security

2.1 VIONEER shall have defined and documented security roles and responsibilities within its organization.

2.2 VIONEER shall appoint at least one data protection officer who has appropriate security competence and who has an overall responsibility for implementing the security measures under this Appendix and who will be the contact person for the Customer’s security staff.

  1. Human resource security

3.1 VIONEER shall ensure that VIONEER personnel handles information in accordance with the level of confidentiality required under the DPA.

3.2 VIONEER shall ensure that relevant VIONEER personnel is aware of the approved use (including use restrictions as the case may be) of information, facilities and systems under the DPA.

3.3 VIONEER shall ensure that any VIONEER personnel performing assignments under the Agreement is trustworthy, meets established security criteria and has been, and during the term of the assignment will continue to be, subject to appropriate screening and background verification.

3.4 VIONEER shall ensure that VIONEER personnel with security responsibilities is adequately trained to carry out security-related duties.

3.5 VIONEER shall provide or ensure periodical security awareness training to relevant VIONEER personnel. Such VIONEER training shall include, without limitation:

(a) How to handle customer information security (i.e. the protection of the confidentiality, integrity and availability of information);

(b) Why information security is needed to protect customers information and systems;

(c) The common types of security threats (such as identity theft, malware, hacking, information leakage, and insider threat);

(d) The importance of complying with information security policies and applying associated standards/procedures;

(e) Personal responsibility for information security (such as protecting customer’s privacy-related information and reporting actual and suspected data breaches).

  1. Access control

VIONEER shall have a defined and documented access control policy for facilities, sites, network, system, application and information/data access (including physical, logical and remote access controls), an authorization process for user access and privileges, procedures for revoking access rights and an acceptable use of access privileges for VIONEER personnel in place.

VIONEER shall have a formal and documented user registration and de-registration process implemented to enable the assignment of access rights.

VIONEER shall assign all access privileges based on the principle of need-to-know and principle of least privilege.

VIONEER shall use strong authentication (multi-factor) for remote access users and users connecting from an untrusted network.

VIONEER shall ensure that VIONEER personnel has a personal and unique identifier (user ID), and use an appropriate authentication technique, which confirms and ensures the identity of users.

  1. Physical and environmental security

VIONEER shall protect information processing facilities against external and environmental threats and hazards, including power/cabling failures and other disruptions caused by failures in supporting utilities. This includes physical perimeter and access protection.

  1. Operations security

VIONEER shall have an established change management system in place for making changes to business processes, information processing facilities, and systems. The change management system shall include tests and reviews before changes are implemented, such as procedures to handle urgent changes, rollback procedures to recover from failed changes, logs that show, what has been changed, when and by whom.

VIONEER shall implement malware protection to ensure that any software used for VIONEER’s provision of the Services to the Customer is protected from malware.

VIONEER shall make backup copies of critical information and test back-up copies to ensure that the information can be restored as agreed with the Customer.

VIONEER shall log and monitor activities, such as creating, reading, copying, amendment, and deletion of processed data, as well as exceptions, faults and information security events and regularly review these. Furthermore, VIONEER shall protect and store (for at least 6 months or such period/s set by Data Protection Law) log information, and on request, deliver monitoring data to the Customer. Anomalies / incidents / indicators of compromise shall be reported according to the data breach management requirements as set out in clause 9, below.

VIONEER shall manage vulnerabilities of all relevant technologies such as operating systems, databases, applications proactively and in a timely manner.

VIONEER shall establish security baselines (hardening) for all relevant technologies such as operating systems, databases, applications.

VIONEER shall ensure development is segregated from the test and production environment.

  1. Communications security

VIONEER shall implement network security controls such as service level, firewalling and segregation to protect information systems.

  1. VIONEER relationship with sub-suppliers

VIONEER shall reflect the content of this Appendix in its agreements with Sub-processors that perform tasks assigned under the DPA.

VIONEER shall regularly monitor, review and audit sub-suppliers compliance with this Appendix.

VIONEER shall, at the request of the Customer, provide the Customer with evidence regarding sub-suppliers compliance with this Appendix.

  1. Data breach management

VIONEER shall have established procedures for data breach management.

VIONEER shall inform the Customer about any data breach (including but not limited to incidents in relation to the processing of Personal Data) as soon as possible but no later than within 36 hours after the data breach has been identified.

All reporting of security-related incidents shall be treated as confidential information and be encrypted, using industry-standard encryption methods.

The data breach report shall contain at least the following information:

(a) The nature of the data breach,

(b) The nature of the Personal Data affected,

(c) The categories and number of data subjects concerned,

(d) The number of Personal Data records concerned,

(e) Measures are taken to address the data breach,

(f) The possible consequences and adverse effect of the data breach, and

(g) Any other information the Customer is required to report to the relevant regulator or data subject.

To the extent legally possible, VIONEER may claim compensation for support services under this clause 9 which are not attributable to failures on the part of VIONEER.

  1. Business continuity management

VIONEER shall identify business continuity risks and take necessary actions to control and mitigate such risks.

VIONEER shall have documented processes and routines for handling business continuity.

VIONEER shall ensure that information security is embedded into the business continuity plans

VIONEER shall periodically assess the efficiency of its business continuity management, and compliance with availability requirements (if any).